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Support

Have a question, found a bug, or want to share feedback? We read every message.

Email us

The fastest way to get help is to email loqzcorp@gmail.com. Please include your account email, the device you’re using (iOS or Android), and a short description of the issue. Screenshots help a lot.

What we can help with

Account & sign-in

Trouble signing in with Google, Apple, or email · password resets · changing your display name.

Voting & rankings

How Elo math works, the daily vote limit, why two games were paired, leaderboard movement.

Comments & moderation

Reporting a comment, blocking a user, why a comment is hidden, removing your own posts.

Notifications

Push notifications not arriving, turning them off, what the bell badge counts.

Games & catalog

Missing covers, wrong release dates, suggesting games to add to the catalog.

Privacy & account deletion

Requesting your data, deleting your account, questions about the privacy policy.

Bug reports & feedback

Crashes, broken animations, ideas for new categories or features.

Frequently asked questions

How does Gamezy rank games?

Every matchup is a head-to-head vote. When you pick a winner, both games’ Elo ratings are updated using the standard Elo formula (K-factor 32). The expected winner is computed from the current rating gap, then the actual result shifts both games proportionally. Each category, including Overall, has its own independent Elo, so voting in RPG only moves the RPG board.

How are matchups chosen?

Within the category you’re voting in, the app picks a random first game from the entire genre population, then picks a second game whose rating is within ±200 Elo of the first. That keeps matchups competitive without locking you into the top of the leaderboard.

Why am I hitting a daily vote limit?

Each account can cast 100 votes per UTC day. The counter resets at 00:00 UTC. The limit exists to keep the leaderboards healthy and to discourage automated voting.

Can I add a game that isn’t in the catalog?

You can’t create games directly, but the catalog is sourced from RAWG. Search for the game in the Search tab — if RAWG has it, picking it from search results adds it to the catalog so future users can also vote on it.

How do I report a comment?

Tap the three-dot menu in the top-right of any comment or reply, then choose Report comment. Pick a reason (Spam, Harassment, Hate speech, Inappropriate, Misinformation, or Other) and optionally add a short note for context. You can submit up to 10 reports per UTC day per account.

You can’t report your own comments, and the same comment can only be reported once per account — additional taps are silently deduped.

Why is a comment hidden? Can I see it anyway?

When at least three different users report the same comment, it’s automatically hidden behind a “Comment hidden due to community reports” notice. The Gamezy team reviews these comments separately for any further action.

Anyone can tap Reveal anyway to expand the hidden body inline. The reveal is only on your device and doesn’t change the comment’s hidden status for other users.

How do I block or unblock another user?

Open the other user’s profile (tap their avatar in any comment, voter list, or follower/following list), then tap the Block button next to their name. A confirmation dialog explains what will happen before anything is saved.

When you block someone:

  • Their comments and replies disappear from your feeds.
  • They can’t open your profile — they’ll see a “You can’t view this profile” screen instead.
  • Any existing follow relationship between you (in either direction) is removed automatically.

To unblock, open the same profile and tap Unblock. The follow relationship doesn’t come back automatically — you’d need to re-follow if you want to.

I’m not getting push notifications. What should I check?

The bell badge inside the app updates every 20 seconds even without push, so first make sure the badge is incrementing — that confirms notifications are being created server-side. If the badge updates but no push lands on your device, work through these in order:

  • Permission: iOS Settings → Notifications → Gamezy → Allow Notifications must be on. Same on Android (Settings → Apps → Gamezy → Notifications).
  • Battery management (Android, especially OnePlus / Xiaomi / Huawei): these phones aggressively kill background apps. Disable battery optimization for Gamezy, and enable “Auto-start” if your phone has that toggle.
  • Sign in again: pushes are tied to your device’s push token, which is registered on sign-in.

If none of that helps, email us with the device model and OS version and we’ll investigate.

Can I turn off push notifications?

Yes — go to your phone’s system Settings → Notifications → Gamezy and turn them off. In-app notifications (the bell) continue to work regardless. Gamezy never sends marketing pushes; you’ll only get pushes for replies, likes, follows, and new comments on games you’ve commented on.

How do I change my display name?

Open the Profile tab, tap “Change display name”, and pick a new one. Display names support letters, numbers, spaces, underscores, and dashes, up to 20 characters. This change can only be made once, so choose carefully.

How do I delete my account?

In the Profile tab, scroll to the bottom and tap “Delete Account”. After confirmation, your authentication record and profile are removed. Your votes and comments stay anonymized as “Account Deleted” so leaderboards remain accurate. See the Privacy Policy for full detail.

If the in-app flow doesn’t work for you, email loqzcorp@gmail.com from your account address.

Does “Overall” track the average of all categories?

No. Overall is its own category. When you vote with the Overall filter selected, only the Overall Elo of the two games moves. Voting in RPG, Action, etc. moves only that category’s Elo. This keeps each board independent.

Why does a game show “Unknown” developer?

RAWG’s search endpoint omits developer/publisher fields. When you pick a game from search, Gamezy fetches the full RAWG record in the background, which fills in developer and the full platforms list. Refresh the game detail screen after a few seconds and it should be populated.

I’m signed out unexpectedly. What now?

Sessions persist on-device through Supabase Auth. If you were signed out, your session likely expired or the app was reinstalled. Sign in again with the same provider you used originally. If that doesn’t restore your account, email us.

What email address does Gamezy send mail from?

Account verification and password reset emails come from our Supabase Auth project. Support replies come from loqzcorp@gmail.com. We never ask for your password over email.

Is Gamezy available on the web?

Not yet. Gamezy is a mobile app for iOS and Android. This site is the landing page; voting and leaderboards live in the app.

Still stuck?

We’re a small team and we read every email. Reach out at loqzcorp@gmail.com and we’ll get back to you, usually within a couple of business days.